The owners of a new independent insurance company in the town of Louisa pride themselves on putting their customers’ needs first.
The husband and wife team of Brian Gilbreth and Christine Peyton established The Pivotal Insurance Agency LLC in February, building on two decades of experience in the industry.
“It’s something I’ve always wanted to do,” Gilbreth, the former vice chairman of the Louisa County Chamber of Commerce, said.
He said there wasn’t any question the agency would be in Louisa where he and his wife grew up and currently reside. And when Virginia Community Bank put its Courthouse branch location up for sale, Gilbreth knew it was the perfect spot.
The agency offers a full menu of insurance products to businesses and individuals and is licensed in every state along the East Coast from Maryland to Florida. Products range from worker’s compensation, general liability, life, group health, auto, watercraft, home and more.
Gilbreth said a large bulk of his business and commercial customers are in the construction and transportation sectors and he continues to serve the clients he has worked with and built relationships with for years.
At The Pivotal Insurance Agency, the couple and another agent in the office, Holly Chandler, provide insurance products from top companies including Auto Owners, Markel, Goodville, National Grange, Amerisafe, Progressive and many more.
Business has been thriving since the agency opened and Gilbreth said they hope to eventually expand to Lake Anna and Zion Crossroads. Gilbreth is hiring salespeople from around the state as they continue to expand their reach.
At Pivotal, customers can have as little or as much contact with agents as they want. The agency has an online presence at www.pivotalins.com where clients can obtain quotes, purchase a policy, download documents and print their own certificates of insurance.
“Customers have the same access to their file that we do,” Gilbreth said.
And while the office is open from 9 a.m. until 5 p.m. Monday through Friday, someone is available to take calls around the clock.
“One thing that sets us apart is our personal touch,” Gilbreth said.
Gilbreth said his agency makes the claims process as easy as possible and they can write a check for claims up to $10,000 from his office. In the past, customers had to wait for an extended claims processing time before being able to collect even small payments for their insured losses.
For Gilbreth, it’s all about taking care of his customers and their needs at any time. Even while the couple and their family were recently on vacation at Disney World in Orlando they were able to continue to help customers.
“You’re employed by your customers,” he said. “It’s the only way to think about the future.”
The Pivotal Insurance Agency LLC is located at 217 W. Main St., Louisa. For more information, call them at (540) 967-8770 or visit them online.